Retningslinjer for angrerett

RIGHT OF WITHDRAWL

According to the Cancellation Act, the seller and buyer have the following duties regarding returns. Customers making purchases from online stores are entitled to cancel their purchase. The right requires that you within 14 days of receiving the goods, give notice of cancellation if you regret your purchase. The package should then be returned within 14 days of receiving them. When returning a purchase, the goods must be in the same state as when you received it.

This does not apply to goods that have been made to the customer's specifications. For goods custom manufactured by Rom & Tonik to the specifications of the customer are non-refundable and cannot be returned.

Custom made orders do not have a 14-day returns option. It is up to the customer to ensure that they are satisfied with the product specification before ordering. 

Please note that all our products are custom made. None of the Rom & Tonik products are held in stock, but all are specially made for each customer after an order has been placed. Products that are custom made are marked as such on the online store with the following symbol:

 

RETURN POLICY

In case of withdrawal the benefits received for both parties are to be returned. For a return to be valid, the product must be returned in the same state as received. The returned product must be clean and unused, and in the original packaging without visible signs of damage to the packaging and/or product. Please be careful with packing the item. Use the original packaging as well as the protective transport packaging.

If you use or inspect the item(s) in a way that goes beyond what is required to determine the type, ability and function of the product, and this action leads to the item depreciating in value, we are entitled to subtract an equivalent amount from the purchase price.

When returning an item, or parts thereof, the customer is responsible for arranging and covering the cost of return. This also includes potential insurance of the goods under transport. As a customer, it is your responsibility to ensure the item is returned in the same state you received it. Rom & Tonik refunds the respective amount based on the returned amount of the sales price.

The Cancellation Act is only valid for private purchases.

 

FORCE MAJORE

Rom & Tonik is exempt from any kind of financial responsibility, or responsible for fulfilling our obligations under the agreement in cases of force majeure where Rom & Tonik is unable to comply with the obligations on their part.

Are we in any way prevented from delivering, or picking up a return, or such a duty of delivery becomes unreasonably burdensome as a result of labour conflict, or any other circumstance when the parties cannot control it, such as fire, war, mobilization, or unforeseen military action, or incidents of similar scope, requisition, seizure, currency restrictions, riots, scarcity of means of transport, general commodity scarcity, restriction of supply of power, and deficiencies of delays of deliveries from subcontractors, or manufacturers, as a result of such circumstances referred to in this paragraph, we are exempt from all other liability than in complaint cases and credit it to the defective item’s associated purchase price.