Retningslinjer for frakt

Rom & Tonik deliver only to customers with residential addresses in Norway (Svalbard excluded). Delivery will be to your home address. Estimated lead time is provided on your order confirmation. 

Normal lead time for Rom & Tonik is  6-8 weeks. In case of any significant changes in your delivery, we will contact you. Rom & Tonik have the risk for damaged/lost goods until received by you.

Goods are delivered when you, or a delegated receiver above 18 years old, receives and signs for delivery at the doorstep with home delivery.

Home delivery with Post Nord. 

Please be aware that some addresses may have physical restrictions, or opening hours that the driver must consider. As this is information only you are aware of, this must be described when ordering as a part of the registration to ensure a successful delivery. A driver must be able to navigate to the address with a larger truck (drivable road, no items or obstacles in the way). The point of delivery must be cleared for delivery (free passage and floor protection must be provided by the customer if there is a risk of damage to the floor). Potential charges on a private road must be paid by the customer and cannot delay the delivery. The buyer or a delegated person above 18 years of age must be at the given address at the time of delivery, have valid ID available and sign for the delivered goods. Rom & Tonik online shop ‘the Site’ delivers products within Norway. The online shop does not currently deliver to other territories outside of Norway. Estimated delivery is provided at order confirmation. Custom made products will affect the delivery time and time of delivery will be stated via the confirmation e-mail. 

How to get your item with Post Nord home delivery: 

You will receive an SMS when the package has been sent from the Post Nord warehouse. You will receive your item 1-5 days after it is shipped from the Post Nord warehouse. You will receive a new SMS with the first possible time we can come to your home with the item. If this time does not suit you, you can change it by clicking on the link in the SMS. The driver will contact you before delivery.

The consignment will be carried into the home by the driver and helper and placed in a designated area.

If the driver alone cannot transport the item to your door, the item will be delivered as close to the door as the driver deems possible.

You can oversee and provide any additional information of your delivery at my.postnord.no 

When you receive the goods, you are obliged to control any shortages or wrong products on the delivery before you sign the delivery note from our transporter. Please check that the shipment is complete and in accordance with order and is delivered without any visible damage. If any visible damage is found, it is important that this is documented on the freight document, as well as photographed, before you sign the note of delivery. Please report any damage to the shipment to the delivery driver at time of delivery. The driver must note the damage. If the delivery note is signed and delivered without damage, it will not be possible to process a claim for visible damage later. 

Shortage and damage of goods:

Regarding claims, our online shop follows regulations given by the consumer law in our operating countries. Discovery of shortages, wrong products, or damage to the item must be reported to Rom & Tonik immediately after the fault is identified at team@rom-tonik.com. This includes any sort of damage, both on packaging and the item within. In cases where the wrong colour or quantity is delivered, the same process applies.

In order to make the process as efficient as possible, it is important that you supply your full name, order reference, and receipt by email to team@rom-tonik.com. You will receive a claims sheet that has to be filled out and returned by email to team@rom-tonik.com. We ask for pictures and the most detailed description possible of the fault or damage, together with the order number. Always remember to document shortage or damage and contain all packaging so the claim can be handled correctly. We will evaluate shortages and damages once notice and filled out claims form has been received by email.

If you discover transport damage on your home delivery, we need you to send a copy of the delivery note and a picture of the damage. This has to be sent to team@rom-tonik.com within 12 hours of receiving goods for further handling of the damage as well as a potential refund.

24 hours after the delivery, the possibility for claims to the transporter is devoid, and we are therefore thankful if this deadline is held.

If you at time of arrival discover that the delivery is faulty, wrong item or colour. Please contact Rom & Tonik for new delivery or to arrange returns. 

Rom & Tonik reserves the right to try and correct any damage if it should be possible, in a suitable time before a potential return and new delivery time is executed. Returns of claims should be marked according to current rules and guidelines given by Rom & Tonik. Rom & Tonik covers freight costs for claims and damaged goods.

PLEASE NOTICE: No goods can be returned to Rom & Tonik without a return label and confirmation from Rom & Tonik.